Support & FAQ
Welcome to PokerGuesser Support!
If you're having trouble with the app, in-app purchases, or just have a question about how to play, you've come to the right place.
How to Play
- Objective: Guess the exact poker hand based on the board cards and the action.
- Daily Puzzle: A new, free puzzle is available every day.
- Packs: Unlock volumes of puzzles using coins to practice specific scenarios.
In-App Purchases & Coins
- I didn't receive my coins: Sometimes there is a slight delay. Please restart the app. If your coins still haven't appeared, tap "Restore" in the Store, or contact us below with your receipt.
- Restoring the Pro Subscription: If you reinstall the app or get a new device, go to the Store and tap the "Restore" button at the top right.
- How do I cancel my subscription? Subscriptions are managed directly by Apple. Go to your iPhone Settings > [Your Name] > Subscriptions to cancel or manage your PokerGuesser Pro subscription.
Account & Data
- Do I need an account to play? No, you can play entirely as a Guest! However, linking a Google or Apple account ensures your progress and coins are saved in the cloud.
- How do I delete my account? You can delete your account directly from the Settings menu inside the app, or by contacting us below.
Contact Us / Bug Reports
Found a bug or need direct assistance with your account? We're here to help.
Email us at: admin@pokerguesser.com
We typically respond to support inquiries within 1–2 business days.
Please include your Device Model and iOS version if you are reporting a bug or crash.